Users are easier to write for than the user

You can solve a lot of problems relating to "gender neutrality" simply by using plural subjects. 

For example, "The File menu enables users to maintain their files" works well, while writing the same thing for "the user" leads to awkward sentences like "The File menu enables the user to maintain his/her/its files" or the ear-grating "The File menu enables the user to maintain their files."